Previous incidents
Increased response times on GET /order
Resolved Oct 22 at 04:37pm EDT
This has been resolved.
There is a temporary solution in place until PBD can schedule maintenance, which will be scheduled and announced here if any downtime is expected.
1 previous update
PROD PBD API and TEST PBD API are down
Resolved Oct 10 at 04:16pm EDT
SSL errors have been resolved for TEST.
9 previous updates
GET /order missing tracking data
Resolved Sep 24 at 09:31am EDT
Root cause:
An update was introduced to the backend data sync process for shipments on 09/23 around 15:00 ET. This was related to shipments with both primary and secondary tracking numbers (UPS Mail Innovations, UPS SurePost, etc)
This caused shipment headers to be synced to the integration database without issue, thus passing integration test cases.
However, shipment details (packages) were not properly synced.
Resolution:
The bug was corrected and the update redeployed. Backup syn...
2 previous updates
TEST PBD API is down
Resolved Sep 14 at 07:08am EDT
TEST PBD API recovered.
1 previous update