Previous incidents

October 2022
Oct 31, 2022
1 incident

Service Impact

Degraded

Resolved Oct 31 at 11:15pm EDT

Root Cause:
DB performance / resources affected by order data steam

Resolution:
Schema and query optimization, increase resources allocated to DB

2 previous updates
Oct 29, 2022
2 incidents

PBD Unite: Production Inbound and PBD Unite: Production Products are down

Downtime

Resolved Oct 29 at 02:05am EDT

PBD Unite: Production Products recovered.

5 previous updates

Maintenance Completed

Resolved Oct 29 at 12:19am EDT

Scheduled maintenance has been completed
Oct 26, 2022
1 incident

PBD Unite: Production Inbound and PBD Unite: Production Products are down

Downtime

Resolved Oct 26 at 01:56am EDT

PBD Unite: Production Inbound recovered.

3 previous updates
Oct 19, 2022
1 incident

PBD Unite: Production Inbound and PBD Unite: Production Products are down

Downtime

Resolved Oct 19 at 11:39am EDT

All endpoints are recovered.

3 previous updates
Oct 18, 2022
1 incident

PBD API Documentation is down

Downtime

Resolved Oct 18 at 05:47pm EDT

PBD API Documentation recovered.

1 previous update
Oct 15, 2022
1 incident

PBD Unite: Production Inbound is down

Downtime

Resolved Oct 15 at 03:37am EDT

PBD Unite: Production Inbound recovered.

1 previous update
Oct 06, 2022
1 incident

PBD Unite: Production Inbound is down

Downtime

Resolved Oct 06 at 01:28am EDT

PBD Unite: Production Inbound recovered.

1 previous update
September 2022
Sep 30, 2022
2 incidents

PBD Unite: Production Inbound and PBD Unite: Production Products are down

Resolved Sep 30 at 11:01am EDT

PBD Unite: Production Inbound and PBD Unite: Production Products recovered.

Production API Down

Resolved Sep 30 at 10:59am EDT

Error resolved. Investigating root cause.
Sep 10, 2022
1 incident

PBD Unite: Production Products is down

Downtime

Resolved Sep 10 at 03:39am EDT

PBD Unite: Production Products recovered.

1 previous update
Sep 08, 2022
1 incident

PBD Unite: Production Inbound and PBD Unite: Production Products are down

Downtime

Resolved Sep 08 at 06:34pm EDT

PBD Unite: Production Products recovered.

3 previous updates
Sep 06, 2022
1 incident

PBD API Documentation is down

Downtime

Resolved Sep 06 at 09:53am EDT

PBD API Documentation recovered.

3 previous updates
Sep 01, 2022
1 incident

Emergency Maintenance

Degraded

Resolved Sep 01 at 02:32pm EDT

Emergency Maintenance Complete

1 previous update
August 2022
Aug 28, 2022
1 incident

PBD API Documentation is down

Downtime

Resolved Aug 28 at 02:14am EDT

PBD API Documentation recovered.

1 previous update
Aug 24, 2022
2 incidents

Some services are down

Downtime

Resolved Aug 24 at 02:36am EDT

Resolved

1 previous update

All Prod API Endpoints Down

Downtime

Resolved Aug 24 at 02:23am EDT

Issue temporarily resolved.
Working toward permanent solution with SaaS provider.

NOTE: There is a small chance of brief downtime during next 12 hr window.

1 previous update
Aug 23, 2022
2 incidents

Services Restored

Downtime

Resolved Aug 23 at 05:47pm EDT

Root cause identified. Discovery ongoing.

1 previous update

PBD Unite: Production Products is down

Downtime

Resolved Aug 23 at 05:43pm EDT

PBD Unite: Production Products recovered.

1 previous update
Aug 18, 2022
1 incident

PBD API Documentation is down

Downtime

Resolved Aug 18 at 01:54pm EDT

PBD API Documentation recovered.

1 previous update
Aug 16, 2022
2 incidents

PBD API Documentation is down

Downtime

Resolved Aug 16 at 11:27pm EDT

PBD API Documentation recovered.

1 previous update

PBD Unite: Production Products is down

Downtime

Resolved Aug 16 at 07:08pm EDT

PBD Unite: Production Products recovered.

1 previous update
Aug 13, 2022
1 incident

PBD Unite: Production Inbound, PBD Unite: Production Products, PBD Unite: Pro...

Downtime

Resolved Aug 13 at 04:16am EDT

PBD Unite: Production Inventory recovered.

7 previous updates